Widerrufsrecht

Returns

We offer a 14-day free return policy. The return period begins on the date the product is marked as delivered according to the tracking information.

To qualify for a free return:

• The product must be unopened and unused.
• The product must include all original packaging and tags.
• The return request must be made within the 14-day return window.

We will not accept returns or issue refunds without prior authorization.

Returns that do not meet the free return criteria may be subject to a restocking fee based on the condition of the returned product.

To initiate a return, please contact us via online chat, contact form or email at customerservice@tsprof.com. After your request, you will be asked to provide photo or video confirmation of your product's condition.

Refunds

Once we receive your return, we will inspect the item and notify you of our decision. If approved, the refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.

If you have any questions regarding shipping, returns, or refunds, please contact us.