The warranty period is the period during which the customer, having discovered a defect in the product, has the right to demand from the seller or manufacturer to take measures to eliminate the defect. The seller must eliminate the defects if it is not proved that they arose as a result of violations of the buyer's operating rules. Learn more about our return and refund policies.
When does the warranty start?
- from the moment of transfer of the product to the consumer, if the agreement does not specify otherwise;
- if it is not possible to set the date of purchase, the warranty is valid from the moment of manufacture;
- when ordering an item from an online store, the warranty starts from the day of delivery.
Warranty options:
- exchange for a similar product without additional payment;
- exchange for a similar product with a surcharge;
- partial refund;
- free replacement of defective parts;
- return of the product and full refund.
Rules for exchange and return of goods:
Exchange and return of good quality products
We guarantee that the buyer can refuse the product of good quality within 14 days from the date of purchase, according to our refund policy.
The buyer has the right to exchange a product of good quality for another product that is identical in value or for another product with an additional payment or refund of the difference in price. Such exchanges may incur shipping fees, if the product from original order was shipped or delivered.
Exchange and return of defective products
If the buyer finds out that the product is defective after purchasing it, they can request a replacement from the seller or a full refund. Learn more about our refund policy.