Return policy

Reason	Defective items or items with quality issues	Shipping damage, missing parts or not as described	Other (e.g. personal reasons)
Description	Items with manufacturing defects.	Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of receipt. Missing parts refer to the absence of original parts and components of the item.	Products can be returned and refunded due to other reasons only if they are intact (unused) and include all accessories and packaging, and are in general of a re-sellable condition.
14-day unconditional return	Eligible	Eligible	Eligible (with the exception of some items)
14-day return (due to quality issues)	Eligible	Not eligible	Not eligible
Shipping costs paid by customer	No	No	Yes
Remarks	You may be required to provide a clear picture or video of the item along with your claim.	You may be required to provide a clear picture or video of the item along with your claim.	Return shipping costs and taxes are paid by the customer. You may be required to provide a clear picture or video of the item along with your claim.

When purchasing any replacement parts or accessories, the Purchaser shall ensure that the parts are compatible with the original product in the Purchaser’s possession. TSPROF will not allow any returns based on the claim that the purchased part/accessory is not compatible with the product unless such compatibility was expressly advertised by TSPROF on the product’s page.