Skip to content

Return policy

Returns

Reasons for return Defective items or items with quality issues

Items damaged during shipping, items with missing parts or not as   described on the website

       
Others e.g. personal reasons 
  Description
Items with manufacturing defect   

Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of receipt. Missing parts refer to the absence of original parts   and components of the item.

You may be required to provide a clear photo or video of the item to support your claim.       
Items can be refunded due to other reasons only if the item is returned intact with all accompanying accessories and packaging, in a re-sellable condition.
14-day unconditional return      Eligible      Eligible Eligible (with the exception of some items)
14-day return (due to quality issues)       Eligible      Not eligible      Not eligible
Shipping costs paid by customer?      No      No      Yes
Remarks  You may be required to provide a clear photo or video of the item to support your claim.  You may be required to provide a clear photo or video of the item to support your claim. Return shipping costs and taxes are paid by the customer.

You may be required to provide a clear photo or video of the item to support your claim.

When purchasing any replacement parts or accessories, the Purchaser shall ensure that the parts are compatible with the original product in the Purchaser’s possession. TSPROF will not allow any returns based on the claim that the purchased part/accessory is not compatible with the product unless such compatibility was expressly advertised by TSPROF on the product’s page.