Returns
| Reasons for return | Defective items or items with quality issues |
|
Others e.g. personal reasons | |
| Description |
Items with manufacturing defect |
Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of receipt. Missing parts refer to the absence of original parts and components of the item. You may be required to provide a clear photo or video of the item to support your claim. |
Items can be refunded due to other reasons only if the item is returned intact with all accompanying accessories and packaging, in a re-sellable condition. | |
| 14-day unconditional return | Eligible | Eligible | Eligible (with the exception of some items) | |
| 14-day return (due to quality issues) | Eligible | Not eligible | Not eligible | |
| Shipping costs paid by customer? | No | No | Yes | |
| Remarks | You may be required to provide a clear photo or video of the item to support your claim. | You may be required to provide a clear photo or video of the item to support your claim. | Return shipping costs and taxes are paid by the customer.
You may be required to provide a clear photo or video of the item to support your claim. |
When purchasing any replacement parts or accessories, the Purchaser shall ensure that the parts are compatible with the original product in the Purchaser’s possession. TSPROF will not allow any returns based on the claim that the purchased part/accessory is not compatible with the product unless such compatibility was expressly advertised by TSPROF on the product’s page.